Digital Transformation of an organization

Questions: 1.Driven change or Digital Initiative? Justify? 2.Describe the IT portfolio at Comfort Taxi. Divide the systems in use according to their use in the organization? 3. According to you, does Comfort Taxi have digital capabilities,If yes why? If not Why? Justif? Answers: 1. The process driven change is preferred over the digital initiative (Sabharwal, 2014). Although, the digital initiative is a more fruitful process, but there is a certain amount of risk that is involved in the process which is not advice able. Hence, the process driven change is the more preferred one as the changes in the organization can done according to the need that arises from the current situation. In addition to this a certain organization is required to go through a certain number of constrains in order to bring about a change with the policy of digital initiative. In addition to this after the implementation of the digital strategy the overall process of the organization can be stagnant for some before being introduced to another change. But, the according to Professor Meir Lehman, an organization must change or they become less effective over the course of time (de Oliviera de Almieda, 2016). And over the course of time an organization requires more specialized tools and resources for changing. Therefor the process driven change seems very appropriate in the situation. 2. The Anthonys Model for the IT portfolio of The Comfort Taxis: Figure 1: The IT portfolio of Comfort Taxis Source: (created by Author) The Comfort Taxis follow the Enterprise Information system (Panetto Cecil, 2013). Among the internal tactics comes the fleet management system, the rental management system and the driver management system. Among the external tactics the Commuter enquiry system, Customer complaint system, the Lost and Found system, the CABLINK system and the CRM or the Customer Relation Management system fall. The operations of the company are: Call center performance: All the operations of the call centers comes under this topic. System Performance: All the operations such as the booking and paying for a ride comes under this system performances. Network Performance: The Network performances are concerned with the performance of the website and applications. Driver performance: The monitoring process of the drivers and the evaluation of their services come under driver performance. 3. Yes the Comfort Taxis have the digital capabilities (Setia, VenkateshJoglekar, 2013). The organization has Cab Link System. It was launched in 1996. It was the satellite taxis dispatch system for the company. Among all the systems the Cab link system has the greatest impact on the customers. It was first and the largest taxi dispatch system in the world. The system was very accurate. They use the Interactive Voice response system and the Global Positioning system. They could locate a taxi on which they have the authority to in just a few minutes or seconds and could also do it with a very high level of accuracy. Hence, it can be aptly said that the Comfort Taxis were digitally very capable. References de Oliveira, R. P., de Almeida, E. S. (2016). Evaluating Lehman's Laws of Software Evolution for Software Product Lines.IEEE Software,33(3), 90-93. Panetto, H., Cecil, J. (2013). Information systems for enterprise integration, interoperability and networking: theory and applications. Sabharwal, A. (2014). Digital directions in academic knowledge management: Visions and opportunities for digital initiatives at the University of Toledo. Setia, P., Venkatesh, V., Joglekar, S. (2013). Leveraging digital technologies: How information quality leads to localized capabilities and customer service performance.Mis Quarterly,37(2), 565-590.